Senior UX/UI Designer · PM · Healthcare
A clinical research platform built for real-world evidence collection — three interconnected interfaces serving patients, site coordinators, and internal clinical operations teams across complex multi-site studies in regulated healthcare environments.
Engage is a clinical research platform designed for real-world evidence collection. It serves three distinct user groups through three interconnected interfaces.
The patient-facing mobile app guides participants through study milestones, PRO surveys, and visit scheduling in a way that reduces burden and increases completion rates.
The site-facing web platform gives coordinators and research teams visibility into enrollment, data quality, and protocol adherence across complex multi-site studies.
The internal study management platform helped the clinical operations team build and configure studies end to end — creating study actions and milestones, configuring PROs (Patient Reported Outcomes) and ClinROs (Clinician Reported Outcomes), adding site admins, associating payments with specific actions, and providing view-only visibility into study progress across active deployments.
As Senior UX/UI Designer and PM, I owned design across all three platforms — the patient-facing app, the site-facing coordinator web platform, and the internal study management tool. This included end-to-end UX from discovery through engineering handoff, working directly alongside clinicians, research coordinators, data scientists, and engineers in regulated, interoperability-heavy environments.
I was as comfortable defining product requirements and driving roadmap decisions as I was designing the interface — a requirement in environments where good design and sound product judgment aren't separable.
Clinical research tools operate under constraints that most designers never encounter: strict regulatory requirements, demanding data integrity standards, workflows built around clinical protocols rather than user preferences, and a user base that spans three fundamentally different audiences — patients completing their first smartphone survey, site coordinators managing complex multi-site protocols, and internal clinical ops teams configuring studies before they ever go live.
The challenge was designing for all three simultaneously — building interfaces precise enough for regulated environments, simple enough for any patient to complete without support, and powerful enough for operations teams to configure complex study logic without errors.
The links below show the platform through official TargetRWE channels — product announcements, user guides, and help documentation that reflect the design work without exposing proprietary assets.